Many people use "bot" and "Artificial Intelligence" as if they were the same thing. They are not, and the difference shows in how many customers you serve well.
What a bot is
A bot has pre-programmed answers. It shows a menu ("1. Prices, 2. Hours…") and when the customer taps an option, it sends the saved reply. If the customer writes something outside the menu, the bot does not understand.
What Artificial Intelligence is
Artificial Intelligence holds a conversation. It understands what the customer writes in their own words and replies the way a trained person would. Our system:
- Talks and replies naturally.
- Listens to voice notes and answers them.
- Interprets images the customer sends.
- Sends proposals, photos, files and promotions.
- Follows up with customers who did not finish buying.
- Understands and replies in more than 80 languages.
It understands what the customer writes in their own words and replies the way a trained person would.
Comparison
| Bot | Artificial Intelligence | |
|---|---|---|
| How it replies | Menu and fixed answers | Natural conversation |
| Voice notes and images | No | Yes |
| Off-script questions | Does not understand them | Answers based on its training |
| Follow-up | Limited | Yes |
What if it says weird things?
That is a valid concern. That is why the AI is trained with your business information, just like you would train an employee. We explain it in How to train an AI to serve your customers.
Want an AI that answers your WhatsApp instantly?
Connected to the official WhatsApp API and trained with your business information.
Frequently asked questions
Can the AI book appointments?
Yes. It can help book appointments based on the information and process we define for your business.
Will my customers notice it is an AI?
The AI talks naturally. You decide how it introduces itself and what tone it uses.
